Privacy Policy

VauxVoice, Inc. (“VauxVoice”, “we”, “our”, or “us”) respects the privacy of individuals who visit our website and use our platform (collectively, the “Services”). This Privacy Policy describes how we collect, use, and share information about users of the Services (“Users”). By using the Services, you agree to the practices described here. Your use of the Services is also subject to our Terms of Service.

This Privacy Policy does notapply when we process information as a service provider or processor on behalf of our business customers — for example, call recordings, transcripts, appointment data, or other end-customer information we handle on behalf of a medical spa or other healthcare business that uses the Services. In those cases, our customer is the data controller, and that customer's privacy practices apply to the processing of the underlying personal information. We are not responsible for the privacy or data-security practices of our customers, which may differ from those described in this Privacy Policy.

Information We Collect

We may collect a range of information from or about you and your devices through the sources described below.

A. Information You Provide to Us

Communications. If you contact us directly — by email, chat, or otherwise — we may receive your name, email address, phone number, the contents of your message, any attachments, and any other information you choose to provide. When we send you email, we may use embedded pixels and similar technologies to understand whether and when you open it, whether you click links, how long you read, and whether you forward it, so we can improve how we communicate.

Forms and Demo Requests. When you submit a contact form or request a demo through the Services, we may collect information such as your name, email address, phone number, business name, role, the size of your business, the booking software you use, and any message you choose to provide.

Account Information. If you create an account or sign up for a subscription, we collect the information needed to set up and manage your account, including login credentials, billing details (handled by our third-party payment processor), and any configuration you provide as part of onboarding (for example, business name, services offered, pricing, knowledge-base content, staff names, and integration settings).

Careers. If you apply for a job with VauxVoice, we collect the contact information, resume, and any additional materials you submit, whether through our website, by email, or through a third-party hiring service. We use this information to evaluate your application.

B. Information We Collect Automatically When You Use the Services

Device Information. We receive information about the device and software you use to access the Services, including IP address (which can indicate your general location), device type, device identifiers, browser type and version, and operating-system version.

Usage Information. We automatically receive information about how you interact with the Services — including pages and content you view, the pages or websites you visited before arriving (referrer information), and the dates and times of your visits.

Cookies and Similar Technologies. We and our third-party partners use cookies, pixel tags, SDKs, and similar tracking technologies to collect information about your activities on the Services. Some of our partners — such as analytics, advertising, and security providers — may use these technologies to collect information about your online activity over time and across different sites and services.

How We Use the Information We Collect

We use the information we collect:

• •to provide, maintain, secure, improve, and develop the Services;
• •to understand how Users interact with the Services and to develop new features, products, and functionality;
• •to communicate with you, including to respond to questions, deliver updates and requested information, and provide customer support;
• •for marketing and advertising purposes, including sending promotional emails, running campaigns, and creating materials we believe may be of interest to you;
• •to generate de-identified or aggregated data that no longer identifies any individual, which we may use for any lawful purpose, including publishing reports or improving our models;
• •to send you SMS messages where you have consented to receive them;
• •to process transactions and payments;
• •to detect, investigate, and prevent fraud, abuse, security incidents, and other trust-and-safety issues;
• •to comply with applicable law, enforce our Terms of Service or other legal rights, and respond to lawful requests from courts, regulators, or government agencies; and
• •for any other purpose disclosed to you at the time the information is collected.

How We Disclose the Information We Collect

Affiliates

We may share information with our current or future affiliates for any of the purposes described in this Privacy Policy.

Vendors and Service Providers

We may share information with vendors and service providers who help us operate the Services. These currently include providers of voice infrastructure, large language models, voice synthesis, hosting, data storage, customer-support tooling, payment processing, email delivery, and analytics. These providers act on our behalf and are subject to obligations to protect the information we share with them.

Analytics Partners

We use analytics services (such as Google Analytics) to understand how the Services are used. You can learn more about Google's data practices at google.com/policies/privacy/partners.

Advertising Partners

We may work with third-party advertising partners to show ads we believe may interest you. Some of these partners participate in industry self-regulatory programs such as the Network Advertising Initiative (optout.networkadvertising.org) or the Digital Advertising Alliance (optout.aboutads.info), and you can use those programs to opt out of certain cookie-based advertising from member companies. These opt-outs may not apply to advertising delivered through non-cookie-based technologies.

Legal Disclosures

We may access, preserve, and disclose information when we believe in good faith that doing so is necessary or appropriate to: (a) comply with applicable law, legal process, or law-enforcement requests (such as a subpoena or court order); (b) respond to your requests; or (c) protect the rights, property, or safety of VauxVoice, our Users, or others.

Business Transfers

If VauxVoice is involved in a merger, acquisition, financing, reorganization, sale of assets, or insolvency event, we may share information with advisors, potential transactional partners, or successors as part of that process. Information shared in connection with any such event will continue to be protected in accordance with the version of this Privacy Policy in effect when the information was collected, until any applicable updates are posted.

With Your Consent

We may share information with your permission or at your direction.

Your Choices

Marketing Communications. You can unsubscribe from our marketing emails by following the unsubscribe link in any email we send. Even if you opt out of promotional emails, you may continue to receive administrative messages from us (for example, billing notices, security alerts, or messages about changes to the Services).

Cookies. Most browsers allow you to refuse cookies or alert you when cookies are being sent. If you reject cookies, some parts of the Services may not function as intended.

Third-Party Sites and Services

The Services may contain links to other websites, products, or services that we do not own or operate. This Privacy Policy does not apply to those third-party services, and we are not responsible for their privacy practices. We encourage you to review their privacy policies before sharing any information with them.

Security

We use reasonable physical, technical, and administrative safeguards designed to protect the information we maintain. However, no system of transmission or storage over the internet can be guaranteed to be entirely secure, and we cannot guarantee the absolute security of your information.

Children's Privacy

The Services are not directed to children under 18, and we do not knowingly collect, maintain, or use personal information from anyone under 18. If you become aware that a child has provided personal information to us in violation of this Privacy Policy, please notify us at founders@vauxvoice.com and we will take reasonable steps to delete the information.

International Visitors

The Services are hosted in the United States and intended for visitors located in the United States. If you access the Services from the European Union, the United Kingdom, or any other region with data-protection laws that differ from U.S. law, please be aware that you are transferring your personal information to the United States for storage and processing. We may also transfer your information to other countries or regions in connection with operating the Services and fulfilling your requests. By using the Services, you consent to that transfer, storage, and processing.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above, and the revised version takes effect when posted. If we make material changes to how we use or share previously collected personal information, we will provide additional notice through the Services, by email, or by other reasonable means.

Contact

If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us: